To ensure that there are no issues with your application please follow these steps.

When scanning your documents

• When scanning documents make sure you are scanning in Black and White mode and not grayscale or color modes.
• Set the resolution to 72dpi.

For further questions, please refer to your scanner manufacturer’s instructions.
A letter-sized document scanned with these settings should be roughly 60k in size.

Other Tips

If you have a multiple page document scanned as separate files, place them in a folder and create a zip file.
See the links below for instructions on creating a zip file:

• Windows
• Macintosh